Customer Service

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Shipping & Delivery:
Items that are in stock and that are ordered before 3p.m will be dispatched the same day unless otherwise stated and will require a signature upon delivery.
Delivery is free to all U.K orders and items are sent unbranded for your privacy.

Cancellation and Returns:
The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply because the price of all goods that we sell is dependent upon fluctuations in the financial markets that are beyond our control.

Privacy & Security:
Please see our Privacy Policy to see how your information is used.

Ordering:
To order by phone and speak to one of the team please call 0800 055 7050. To order online please see our how to buy process.

Payment:
Payment can be made via credit and debit card, wire, bank transfer and cheque.
Please note that cheques require 7 days for funds to clear and there is a 2% charge on all credit card transactions.

Payment Details:
Cheques to be made payable to- DB London LTD
Bank name- HSBC. Account name- DB London LTD. Sort Code- 40-31-06. Account number- 32586983.

Viewing Orders:
To view your current orders you can log in to your account using the My Account tab or alternatively you can click the Orders & Returns tab and enter your details.

Updating Account Information:
To update any of your personal information you can log in to your account at anytime using the My Account tab and follow the on screen prompts.

If you have any additional questions, please refer to our Frequently Asked Questions or contact our customer service department at: 0207 058 4653